Our Integrated Management System Policy

Our Company adopts an Integrated Management System approach that manages any identified risks while carrying out its activities in accordance with legal and other conditions; prevents any injury or breakdown for human health and safe; ensures safe working environments; pays attention to environmental sensitivity, sustainable resource management and climate change and minimizes environmental damage; meets Information Security requirements in line with the principles of privacy, integrity and accessibility; with an approach focused on customer satisfaction; addresses the potential dissatisfaction of customers with their changing demands by evaluating them objectively, fairly and confidentially and offers appropriate communication channels for them; monitors the processes for providing a constant increase and improvement on performance.

Why Integrated Management System?

By bringing together the management systems, comprised of quality, customer satisfaction, occupational health and safety, environmental and information security, which were monitored/implemented under different units in our company, an Integrated Management System has been introduced.

The goal is to

• Manage processes effectively; reduce costs; ensure a specific standard in applications; ensure communication and synergy between units of headquarter and provincial directorates; reduce workload by managing the work and transactions from one hand; locate the source of problems and develop solutions for them; simplify documentation and ensure the standard.
• Save time, human resources and costs through carrying out common activities together such as certification, internal audit, YGG (re-review) meetings etc.

Progress of Integrated Management System;

Our Company shows the importance it attaches to its customers and service quality by adopting ISO 9001 Quality Management System; ISO 10002 Customer Satisfaction Management System to address the changing demands and potential dissatisfaction of the customers by evaluating them objectively, fairly and confidentially and to offer a suitable communication channel with a customer satisfaction-oriented approach;

ISO 14001 Environmental Management System to minimize the harm to nature by taking into consideration to leave a livable world legacy for the next generations, our deep-rooted Company's sensitivity to the environment, sustainable resource management and climate change,

ISO 45001 Occupational Health and Safety Management System to develop the health and safety of employees with a safe and healthy working environment,

ISO 27001 Information Security Management System to ensure the security of the information of customers and employees in line with the principles of privacy, accessibility and integrity.

Our company brought those management systems by establishing a single framework and documented and ımplemented the Integrated Management System model, as a result of defining our General Directorate as the Headquarters and our Regional Directorates as the Branch.

PTT INC. Memorial Forest Project

Within the scope of the practices, which entered into force on 11/07/2018 and will last for 5 years between our Company and the General Directorate of Forestry, a total of 200.000 (two hundred thousand) saplings were planted and a plantation cooperation protocol was signed for the establishment of PTT Memorial Forests in different parts of our country.

On behalf of our PTT employees in 2018 and 2019; Memorial Forests were created in accordance with the protocol signed in Bayburt and Gaziantep. In this context, 90.000 saplings were planted.

Our Management Systems Certificates

As a result of carried out by the Certification Body (TSE -Turkish Standards Institution) external audits, the new version of the ISO 45001 Occupational Health and Safety document, one of the management systems within the scope of the Integrated Management System, was obtained, and was gained the right to continue using the documents belonging to other management systems.

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BUSINESS CONTINUITY and INFORMATION TECHNOLOGIES SERVİCE MANAGEMENT SYSTEMS

The studies about ISO 22301 Business Continuity and ISO 20000-1 Information Technology Service Management Systems have started at the education level.